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Frequently Asked Questions

Cookies raise many questions. Here we try to give answers to the ones we get about CookieTractor and cookies in general.

  • Instead of «Only Necessary», can we have «Settings» with more choices?

    Under the law, it must be as easy to limit your choices as it is to accept all. If the visitor needs to click Settings and then choose to restrict the consent, it is more challenging than accepting all. So, therefore we do not have this option.

  • Does CookieTractor support Cross Domain Consent?

    Cross-Domain Consent or Bulk Consent means the same consent is valid on multiple domains. CookieTractor supports this for subdomains to the main domain.

    Supporting Cross-Domain Consent between different main domains requires a third-party cookie to be placed and read from all connected domains. Some competitive services have functionality for this, but it only works in practice for very few visitors. That is because Chrome and Safari no longer accept third-party cookies for integrity reasons. We see no point in trying to bypass the limitations of the browsers; it contradicts the whole point of playing by the book. 

  • Can we see statistics on what consents have been collected?

    Yes. The settings tool contains statistics on the number of consents collected for each choice in absolute numbers and percentages, filtered by date range.

  • What percentage of visitors accept all cookies with CookieTractor?

    We see that it varies between different websites. The difference is probably due to several factors, including:

    • How much credibility the sender has, that is, how much visitors trust the site.
    • Which target groups visit the website, and how inclined they are to accept cookies.
    • Where the visitors come from. Swedish visitors more often accept cookies than visitors from other countries. 

    The proportion of visitors who accept all cookies is usually between 65-85% on CookieTractors' Swedish implementations. For other markets, it's usually 60-80%.

  • Is it possible to change the text?

    Yes, all texts in the cookie banner are adjustable. The longer texts and the headings/labels/buttons can be customized for any language. You can also add a link to your privacy policy or similar in the main text. 

  • Can you add your own font and colors?

    Absolutely! We have developed CookieTractor to make it easy to adjust the appearance of the cookie banner. In the settings tool, you can enter the name of the font used on your website and the color of the buttons. If you want more appearance customizations, you can write your own CSS directly in the settings tool.

    More about custom design

  • Is it possible to embed a list with all cookies?

    Yes, all cookies shown in the cookie banner can also be embedded on any page with a simple script.

    View a cookie list

  • Does CookieTractor comply with WCAG 2.2?

    Yes, accessibility is essential to us. CookieTractor complies with WCAG 2.2 AAA.

    Our accessibility efforts

  • Do you have to pay extra for subdomains?

    Unlimited subdomains are included for free. Subdomains can also be scanned for cookies; both the main domain's and subdomain's cookies are then all listed in the cookie modal. The visitor only needs to consent for one of the domains. The consent is then valid for both the main domain and the subdomains. 

  • How often is the website scanned for cookies?

    When a new website is added to CookieTractor you can choose to scan it for cookies directly. The website is thereafter scanned every 30 days, whereupon an email with the scan results is sent to you. New/deleted cookies are updated automatically.

  • Does CookieTractor work with Wordpress?

    Yes, CookieTractor is independent of what CMS you use, as long as you are able to add a javascript to your website. We also offer a Wordpress plugin.

    Learn more

  • Can CookieTractor search pages behind a login?

    No, cookies can only be scanned on public pages. If you have specific cookies set in a logged-in mode, you must manually add them in the settings tool.

  • Can CookieTractor be used in an internal test environment?

    You can implement CookieTractor in a test environment if it's connected to the internet. You need to add the domain name to the internal test environment in the settings tool.

  • Where do you store data?

    We store the consent data on Telia Cygate servers located in Sweden.

  • Can data pass outside the EU?

    CookieTractor uses a Cloudflare CDN with servers worldwide to ensure fast loading times. This means data is always delivered from a server close to the visitor. However, for visitors from the EU, this means that in rare cases, data can be delivered from a server outside the EU. Domain name lookups of CookieTractor's CDN are done with Cloudflare in the US.

    For organizations with requirements that data must never pass outside the EU, we have a CDN solution from Bunny.net that meets this requirement. With this solution, the client data is always delivered from a server within the EU. The additional cost of this service is 20% per year.

  • Is two-factor authentication supported?

    Yes, we support 2FA through authentication apps such as Google Authenticator. This means that a code from the app will be required for login after the username and password are approved. 

    If you want that enable 2FA for your account, please email us at info@cookietractor.com. 

  • Is it possible to have multiple users?

    Yes, you can have multiple user accounts connected to a website. They can have admin access or limited editor access. 

  • Can agencies earn commissions?

    Yes, we offer a partner program for agencies and advisors who want to provide CookieTractor to their clients.

    Learn more about the partner program

More questions?

Do not hesitate to contact info@cookietractor.com!