CookieTractor script was not found

This issue is detected when the scanner cannot find the CookieTractor script on the current page. The most common problem is that the script is actually not loaded on the page.

If you have not installed our script yet, this error is expected, solve the problem by following our Getting Started-guide.

Intentionally not included

If you're intentionally loading the script on this page, you could use the scan exclusion feature to prevent this page from being scanned, hence removing the issue from upcoming reports.

Transient rendering errors

If your site is unstable or has transient rendering errors, the scanner will experience these as well and report errors for pages that did not load properly.

Web Application Firewall (WAF)

If your website uses a WAF, such as Cloudflare, Azure WAF or CloudFront, the WAF may block our scanner on some or all pages. If this happens, the scanner may be unable to find all cookies on the website and may also report that the CookieTractor script is missing on affected pages.

Configure your WAF to allow requests from our scanner IP address: 185.21.145.55.

Support

If you have questions about why the CookieTractor script was not found, feel free to contact us at info@cookietractor.com.